Customer support

High-quality customer service can create a competitive advantage for your marketplace. The right customer support features can make the job easier.

Customer service is key for SoShop. We had to build a set of tools for their customer service team that could help them support their users better.

The first item was to allow the customer team to use the admin dashboard to inspect onboarding information provided by users and view third-party reports. They can also use the dashboard to track the status of debit card orders and shipping, making it easier to follow up with customers.

The SoShop mobile app includes several features that help users manage their debit cards in a secure manner: reporting lost or stolen cards, freezing card usage, adding a virtual card or renaming a card.

We have also integrated the Zendesk CRM into some of our clients’ marketplaces to better serve their users. It allows them to manage a knowledge base with FAQs, how-to instructions, and other useful information. Issues can be reported directly from users’ marketplace accounts which automatically creates a ticket with all the information in Zendesk.

Do you have a list of features in mind?

We can help you select and implement the right features for your marketplace.