The Brief

Every business is about finding a “pain point” for a large group of consumers and coming up with a solution to make that task easier. For Dammack Property Software, those consumers were real estate agencies. Dammack wanted to provide a solution that would make all of the elements of managing shared accommodations, from placing tenants to managing contracts to maintaining properties, much easier. Dammack had an idea for a web app to achieve these goals, but they asked CobbleWeb to help them design and build it.

Client
Type

web application

Sector

Real estate
Property management

Services

API

Design

Development

Digital Strategy

UX

The Challenge

Dammack was looking to build a web app that would make managing a real estate agency easier. The goal was to allow agencies to manage their entire business and track the performance of their agents with the push of the button. The interface needed to be intuitive and easy to use because agents don’t have time to learn a complicated new system. But at the same time, the app needed to be robust, scalable, fast, safe and flexible. It was a challenge to bring all of those traits together in one app. Below is a list of specific elements that needed to be included in the app to achieve the overall goals described above:

Manage property maintenance

The app needs to centralize all job requests so that property managers and coordinators can quickly identify what jobs require attention and what is needed to complete those tasks. The app also needs to be able to sort the uncompleted jobs based on job requirements, how dire the underlying issue is and how long the job has been unaddressed.

Manage viewings, tenants and properties

To maximize efficiency, the app needs to allow agents to quickly sort through available rooms based on what the applicant is seeking in terms of amenities. This will allow prospective to only see spaces that meet their needs and are available. No more wasting time showing applicants spaces that aren't feasible.

Track rents and expenses

The app needs to allow financial controllers in the agencies to track the financial activities of the company while reducing the amount of effort put into data entry and financial reporting. It also needed to integrate financial reporting into the app while making the process as straightforward and simple as possible.

Monitor company's activity

The app needs to identify activities key to the management of real estate agencies, monitor those processes and alert management when issues arise related to those activities that could inhibit operational activities.

Model and Track business performance

The app needed to model and track key real estate performance metrics so that agents could respond to changing circumstances effectively.

Manage user profiles and user rights

Agency administrators need to personalize each user's experience as well as define the limits of each user's access to information.

Our approach to tackle the Challenge
Build

Drawing Up the App's Blueprint

The Dammack app is about allowing teams to reach their full potential. The technology is not meant to replace the human element in real estate but to enhance agents’ performance by improving both the process and product. To achieve that, the web app is driven by user experience. We made the app intuitive with stunning visual previews and a lightning-fast interface. With CobbleWeb’s help, Dammack made an app that is a unique experience for its users. Here is how CobbleWeb exceeded expectations and addressed all of the very specific demands placed on this app.

Measure
 

Discovery Metrics

We used online surveys within the web app which trigger according to specific user scenarios. These helped us challenge assumptions we made at the beginning of the project. We also modeled specialized metrics to better understand different aspect of the user experience on the app. We also monitored what features were adopted by different agents and agencies.
One of the key lessons from this process was identifying the appropriate real estate metrics to provide to administrators through our app.

 

UX/UI Metrics

 

Usability metrics measure how easy it is for a user to interact and benefit from the app with minimal prompting or outside help.
For this class of metrics, we relied on traditional user testing. We filmed users interacting with the app and tracked JS errors throughout the initial deployment.

Learn
The Result

The new app retains the familiar feel of Dammack Property Software. However, customers now have confidence that Dammack Property Software will work for their business because they are getting more actionable insights from the app. For their customers, Dammack's new app reached the achievements stated below. The Dammack web app is revolutionizing how the real estate teams manage their activities.
Is your web application revolutionizing how you do your job?

Reduced the amount of time spent on tasks by 200 percent

Doubled maintenance efficiency

Improved property conversion by 30 percent